Managed IT services
Ongoing management of devices, accounts, networks, cloud services, security baselines and vendors for small and mid-sized organisations.
Your IT run reliably, with clear responsibilities and reporting.
6 deliverables, a 4-stage approach and 4 related technologies.
Overview
Many organisations rely on IT but cannot justify a full IT department. Managed services provide the routine work — accounts, devices, updates, backups, vendor coordination — under a clear agreement.
We define what is covered, how requests are made, response times and reporting, and we keep documentation so your organisation retains knowledge and control.
What we deliver
- Service agreement with scope and response times
- Asset and account inventory
- Patch and backup management
- Security baseline (MFA, endpoint protection)
- Monthly service report
- Vendor and licence management
Use cases
Typical situations where this service is the right fit.
Growing offices
Professional IT without an in-house team.
Schools and institutes
Manage labs, staff devices and accounts.
Multi-site organisations
Consistent IT across locations.
How we work
The stages we follow. Each ends with something you can review.
- 01
Start with an audit
- 02
Standardise devices and accounts
- 03
Automate routine tasks
- 04
Report monthly and review quarterly
Things to consider
Questions worth answering before you commit budget.
- On-site support availability depends on location.
- Hardware and licences are usually procured separately.
Technologies and engagement
Technologies we often use
We choose the stack with you; this is a starting point, not a requirement.
Ways to engage
- Per-user monthly plan
- Per-site monthly plan
Frequently asked questions
Related services
IT support
Remote and scheduled on-site support for users, devices, email, accounts and business applications with tracked tickets.
Infrastructure management
Ongoing operation of cloud and on-premise infrastructure: patching, capacity, monitoring, access control and incident response.
Networking
Office and campus network design, Wi-Fi, VPNs, firewalls, VLAN segmentation and secure connectivity to cloud environments.
Ready to talk about managed it services?
Share a few details and we will reply with questions, options and an honest view of effort.