Chatbot development
Website, app and WhatsApp chatbots — rule-based or AI-powered — with knowledge grounding, human hand-off and analytics.
Chat assistants that know your content and hand over to people gracefully.
6 deliverables, a 4-stage approach and 4 related technologies.
Overview
Customers want quick answers, and they also want to reach a person when the bot cannot help. Good chatbots do both and are honest about which is which.
We build chatbots for websites, apps and messaging channels using guided flows, AI answers grounded in your content, or both — with clear escalation to staff and analytics on unanswered questions.
What we deliver
- Conversation design and intents
- Knowledge grounding from approved content
- Channel integration (web, app, WhatsApp)
- Human hand-off to helpdesk or CRM
- Analytics on topics and gaps
- Content governance process
Use cases
Typical situations where this service is the right fit.
Customer FAQs
Answer common questions any time.
Admissions and enquiries
Collect enquiry details and book callbacks.
Order and status lookups
Let customers check status securely.
How we work
The stages we follow. Each ends with something you can review.
- 01
Analyse real questions first
- 02
Design the hand-off before the bot
- 03
Ground answers in approved sources
- 04
Review unanswered questions weekly
Things to consider
Questions worth answering before you commit budget.
- WhatsApp business messaging uses official APIs with per-conversation charges.
- Bots should identify themselves as automated.
Technologies and engagement
Technologies we often use
We choose the stack with you; this is a starting point, not a requirement.
Ways to engage
- Fixed-scope project with milestones
- Dedicated team billed monthly
- Ongoing support and improvement retainer
Frequently asked questions
Solutions that use this service
CRM solutions
Capture every lead automatically and make the next follow-up obvious.
Service desk
Give every customer or employee request an owner, a priority and a deadline.
AI customer support
Answer common questions instantly and hand complex ones to people with full context.
Customer engagement
Reach customers on the right channel with relevant, consented communication.
Related services
Voice AI
AI voice agents for inbound and outbound calls — speech recognition, natural responses, CRM integration and transfer to staff.
Helpdesk and service desk solutions
Customer and IT service desks: ticketing, routing, SLAs, knowledge bases, self-service portals and channel integrations.
Generative AI
LLM-powered features: retrieval-augmented assistants, content drafting, summarisation and search over your documents with evaluation and guardrails.
Ready to talk about chatbot development?
Share a few details and we will reply with questions, options and an honest view of effort.